RoomTweak
Privacy Policy
Last updated: October 22, 2026
This policy explains how Xenius Labs (“we”, “us”) handles information when you use the RoomTweak mobile app (the “App”). If you have questions, contact privacy@xeniuslabs.com.
1. Information we collect
Photos and projects
With your permission, the App uses your camera or photo library so you can choose a room photo. Your projects — photos, paint selections, furniture layouts and edit history — are saved only on your device. We do not upload them or back them up to our servers. If you save a design to your photo library, the App asks for permission to add it.
Photos sent to AI tools
When you choose an AI tool (for example Clear the room, AI designer, or wall and floor detection), the App sends that photo to our processing servers. The photo is used only to produce your result, which is returned to your device. We do not keep the photo or the result after processing, and we never use your photos to train AI models.
Account information
You can use most of the App without an account. To use AI tools, you sign in with your email address and a one-time code. We store your email address, an account identifier and session information needed to keep you signed in.
Credits and purchases
If you buy credits, the purchase is handled by the Apple App Store or Google Play. We receive transaction details (such as product, date, and a transaction identifier) to add credits to your account, but we never receive your payment card details. We keep a record of your credit balance, how credits were earned or spent, and their expiry dates.
Device and abuse prevention
To prevent misuse of free credits, we may store an app-generated identifier linked to your device. We also process limited technical information (such as IP address, app version and error details) in server logs to operate, secure and troubleshoot the service.
What we do not collect
The App does not collect your location, contacts, or microphone audio, and it does not include advertising or third-party analytics SDKs.
2. How we use information
- To provide the App’s features, including AI processing you request.
- To create and secure your account and send sign-in codes.
- To process purchases, maintain your credit balance and handle refunds.
- To prevent fraud and abuse, and to keep the service secure.
- To respond to support requests and communicate important changes.
- To comply with legal obligations.
Where the GDPR or similar laws apply, our legal bases are: performing our contract with you (providing the App and credits), our legitimate interests (security, fraud prevention, improving reliability), your consent (camera and photo access, which you can withdraw in your device settings), and legal obligations (tax and accounting records).
3. How we share information
We do not sell personal information or share it for targeted advertising. We share it only with service providers that process it on our behalf, under contracts that limit their use of it:
| Provider | Purpose | Data involved |
|---|---|---|
| Neon | Account sign-in and the database that stores accounts and credit balances | Email address, account ID, credit records |
| Modal | Cloud GPU servers that run the AI tools | The photo you submit to an AI tool, while it is processed |
| RevenueCat | Validating and recording in-app purchases | Account ID, purchase and transaction details |
| Apple and Google | App distribution and payment processing | Purchase details (we never see your card) |
| Email delivery provider | Sending one-time sign-in codes | Email address |
We may also disclose information if required by law, to protect rights and safety, or as part of a merger or acquisition, in which case this policy will continue to apply.
4. How long we keep information
- Photos sent to AI tools: deleted as soon as processing finishes.
- Projects: on your device until you delete them or uninstall the App.
- Account and credit balance: until you delete your account.
- Purchase records: kept as long as required for tax, accounting and legal purposes, even after account deletion.
- Server logs: kept for a short period for security and troubleshooting.
5. Deleting your account
You can delete your account at any time in the App under Account → Delete account, or by following the steps on our account deletion page. Deleting your account removes your email address, account and credit balance from our systems.
6. Your rights and choices
Depending on where you live (for example in the EU, UK, or US states such as California), you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. You will not be treated differently for exercising these rights. To make a request, email privacy@xeniuslabs.com from the address on your account. You may also complain to your local data protection authority.
You can turn off camera and photo access at any time in your device settings; the App will still let you open existing projects.
7. Security
Data is encrypted in transit using HTTPS. Access to our systems is restricted, and AI processing servers do not store your photos. No method of transmission or storage is completely secure, but we work to protect your information.
8. International transfers
We and our service providers may process information in the United States and other countries. Where required, we rely on appropriate safeguards, such as standard contractual clauses, for these transfers.
9. Children
The App is not directed to children under 13 (or the minimum age in your country), and we do not knowingly collect their personal information. If you believe a child has provided us information, contact us and we will delete it.
10. Changes to this policy
We may update this policy as the App changes. We will update the date at the top and, for significant changes, notify you in the App.
11. Contact
Xenius Labs
Email: privacy@xeniuslabs.com